Refund policy

At Apteczka | Proton Nutrition, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund, subject to the conditions outlined below.

Return Eligibility

To qualify for a refund, returned items must meet the following criteria:

  • The item must be unused, unopened, and in its original packaging with all seals and labels intact.
  • Products must be in re-sellable condition—items that are opened, used, damaged, or missing original packaging cannot be accepted.
  • Certain items, such as health and hygiene products, perishable goods, or items marked as non-returnable, are final sale and ineligible for returns.

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email apteczka@polskaapteczka.com or call 773-777-9624 with your order number and reason for the return. Our team will provide return instructions.
  2. Ship Your Return: Once approved, send the item(s) to:
    Apteczka | Proton Nutrition
    6148 W Belmont Ave, Chicago, IL 60634
    Customers are responsible for return shipping costs unless the return is due to an error on our part.
  3. Processing Your Refund: Once we receive and inspect the return, an eligible refund will be issued to the original payment method within 7-10 business days. Please note that shipping charges are non-refundable.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will promptly assist you with a replacement or refund at no additional cost.

Non-Refundable Items

Certain products are not eligible for return, including:

  • Opened, used, or damaged items
  • Perishable or health-related products
  • Items returned beyond the 30-day window
  • Items without prior return authorization

By placing an order on www.PolskaApteczka.com, you agree to this refund policy. If you have any questions or need further assistance, please reach out to our support team.

Thank you for choosing Apteczka | Proton Nutrition! We appreciate your business and look forward to serving you again.